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Calm Sea

Frequently Asked Questions

Have a question not answered here?

Please contact Haven Coping.

I am interested in services. What can I expect from the process?

Haven Coping individualizes all services to meet the needs of each family's unique situation. First, you will book your free consultation. Haven Coping will send you paperwork to complete before the initial 60 minute phone call. Following the phone call, Haven Coping will present you with proposed plan of care, including options for services and pricing.  Seeking support from Haven Coping is a partnership, and your input is critical in developing the best plan of care for you and your family.

Does Haven Coping accept insurance?

No. Haven is currently only private pay. It is possible for you to personally attempt reimbursement through health insurance. 

How do I know if Haven Coping can help me?

Per the Association of Child Life Professionals, "In both healthcare and community settings, Certified Child Life Specialists help infants, children, youth and families cope with the stress and uncertainty of acute and chronic illness, injury, trauma, disability, loss and bereavement. They provide evidence-based, developmentally and psychologically appropriate interventions including therapeutic play, preparation for procedures, and education to reduce fear, anxiety, and pain." Trauma can also be a result of significant life changes. Contact Haven Coping to discuss your personal situation; Haven Coping will be able to either offer services to address your concern or refer your family to the professional organization or clinician that can. 

Do I have to live in Dallas to receive services from Haven Coping? Where are services provided?

No. Haven Coping is located in Dallas, TX, but also provides virtual support services, and is authorized to practice outside of state lines. Haven Coping offers virtual services, in-home services, and is available as a consultant to collaborate with hospitals, hospices, nonprofit organizations and other healthcare facilities. 

How much do Haven Coping's services cost?

Haven Coping has a sliding scale for session and package costs. All supplies, resources, keepsakes and intervention items will be included with the cost. 

What are some examples of services Haven Coping provides?

  • Memory-making and legacy-building when a loved one receives a terminal illness. 

  • Emotional expression activities; providing avenues for children to express those big feelings that are hard to name, often through art, journaling, discussion prompts or play.

  • Empowering families through education; knowledge is power, and honesty is the most valuable tool in strengthening and uniting families during challenging times. There is no such thing as a silly question; we will all learn together. 

  • Medical play for young children to normalize their medical procedures, hospitalizations, and diagnosis. Play is the language of children; providing them with the medical equipment to explore is key in preparation and anxiety reduction. 

  • Including the whole family in play, discussion, preparation, interventions and education sessions. The patient is not the only one who needs guidance and support. 

  • Visiting the classroom of a child who has a new diagnosis, injury or disability; educating the class, answering questions and addressing misconceptions to help ease the transition for the child. 

  • All interventions are individualized to each family. Haven Coping is honored to walk with you on your journey.

Examples of Interventions
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